Preventive Services and Warranty Coverage
Preventive services ensure reliable thermal imaging with very limited downtime driving system availability (Ao) to >99% . Every repair is fully covered under our service warranty, with parts and labor included.
Emergency Repair and Immediate Support
When failures occur, we respond immediately. Our service center is equipped to assist with urgent requests, from replacement of critical components to electronics repairs.
Fixed Price Repair and Cost Savings
We offer structured fixed price repair programs that cut costs by half compared to replacement of thermal infrared cameras. These repairs include inspection, troubleshooting, component replacement, and when required system upgrades. From maritime cameras to legacy Thermal IR and visible camera products, our engineers determine the exact work required and document all details in accordance with certified process.
Lowering Operating Costs through Preventive Maintenance
Preventive maintenance of cameras and detector systems helps eliminate downtime, improve availability (Ao), and ensure reliable performance in security and automation applications. Each unit is tested, cleaned, and worn material is replaced so your system stays fully operational 24/7/365.
Compliance With Export Regulations
All operations are in compliance with U.S. export regulations, including ITAR and EAR requirements. Before any device is serviced, our service center reviews the details of each request to determine the applicable controls and licensing. Cameras are securely tracked throughout the procedure, and all material handling, test data, and replacement parts are documented. This ensures every repair is properly covered, lawfully shipped, and fully auditable for defense and security applications.
Inspection, Test & Calibration Process
Our technicians will inspect and troubleshoot your device, perform repairs, full calibration and run all functional test, and recommend whether to repair, replace, or upgrade. Every procedure follows strict quality standards to ensure your camera is mission-ready.
End of Life Device Options
When older systems reach end of life, we often offer a refund toward the purchase of new platforms—making upgrades cost-effective and seamless. Whether the subject is extending life or planning to replace outdated technology, our programs keep operators mission-ready.
Infrared Camera Repair Warranty
We offer a full warranty on all repairs, covering both parts and labor. Every camera and device serviced in our service center undergoes complete test and calibration to ensure mission-ready performance. If issues arise within the warranty period, we will replace or rework the system at no additional cost—keeping your operations fully covered and dependable.
Contact Repairs Services for General Inquiries
Don’t wait for a failure to compromise operations— phone us today to set up a fixed price repair for infrared camera to schedule your evaluation and keep your thermal imaging systems operating at full capability.
Ready to restore your camera systems to peak performance? We got you covered. Send us a request today to evaluate repair service options. When contacting our service center, include your company name, service address, and required date of return so our department can review the details and assign the right team.